Refund Policy

1. Website Development Services

1.1 No Refund Policy

Website development and design services are non-refundable once the project has commenced.

This includes but is not limited to:

• Custom website design and development
• Website redesign and revamping
• E-commerce website development
• Landing page creation
• Website maintenance packages

1.2 Reason for Non-Refundability

Website development involves custom creative work, time, and resources invested specifically for your project. Once we begin work on your project, including:

• Initial consultation and planning
• Design mockups and wireframes
• Development and coding
• Content creation and integration

These resources cannot be reclaimed or reused, making refunds impractical.

1.3 Project Satisfaction

We ensure client satisfaction through:

• Detailed project requirements gathering
• Regular progress updates and milestone reviews
• Included revision rounds as per your package
• Clear communication throughout the development process

2. Digital Marketing Services

2.1 No Refund Policy

Digital marketing services and packages are non-refundable once the campaign has been initiated.

This applies to:

• SEO (Search Engine Optimization) services
• Social media marketing campaigns
• Content marketing services
• PPC (Pay-Per-Click) advertising management
• Email marketing campaigns
• Brand strategy and consulting

2.2 Nature of Marketing Services

Digital marketing services involve:

• Strategic planning and research
• Content creation and optimization
• Campaign setup and management
• Ongoing monitoring and adjustments
• Reporting and analysis

These activities begin immediately upon contract signing and represent committed time and expertise.

2.3 Performance Expectations

While we employ best practices and proven strategies, we cannot guarantee specific results such as:

• Rankings on search engines
• Specific traffic increases
• Conversion rates
• Sales figures

Marketing results depend on various factors including market conditions, competition, and customer behavior. We commit to delivering professional services and measurable efforts, not specific outcomes.

3. SaaS Application Subscriptions

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all SaaS application subscriptions.

This applies to:

• School Management System
• Architect OS
• CRM cum Office Management Suite
• Any other SaaS products offered by DigiGenius India

3.2 Eligibility Criteria

To be eligible for a refund, you must:

• Request the refund within 14 days of your initial subscription date
• Be a first-time subscriber to the specific product
• Not have violated our Terms of Service
• Not have used the service in a manner that indicates fraudulent intent
• Provide a valid reason for the refund request

3.3 Refund Process

To request a refund:

1. Contact our support team at support@digigeniusindia.com
2. Provide your subscription details and reason for refund
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed within 7-10 business days
5. Refunds will be issued to the original payment method

3.4 Non-Refundable Items

The following are not eligible for refund:

• Subscription renewals after the initial 14-day period
• Custom development or integration work
• Training sessions already conducted
• Setup fees (if applicable)
• Add-on services or premium features

4. Subscription Cancellations

4.1 SaaS Subscription Cancellation

You may cancel your SaaS subscription at any time. However:

• Cancellations must be requested before the next billing cycle
• No refunds will be provided for partial billing periods after the 14-day window
• You will retain access to the service until the end of your current billing period
• Your data may be retained for 30 days after cancellation for recovery purposes

4.2 How to Cancel

To cancel your subscription:

• Log into your account dashboard
• Navigate to Subscription Settings
• Click on "Cancel Subscription"
• Or contact our support team for assistance

5. Service Packages and Bundles

5.1 Package Refunds

For bundled service packages combining multiple services:

• The refund policy of each component service applies individually
• Partial refunds are not available for completed portions of the package
• Unused portions may be credited toward future services at our discretion

6. Exceptional Circumstances

6.1 Case-by-Case Consideration

While our standard policies apply to most situations, we may consider refund requests in exceptional circumstances such as:

• Severe technical issues preventing service delivery that we cannot resolve
• Failure to deliver services as explicitly promised in the contract
• Documented breach of our service agreement by DigiGenius India
• Force majeure events that prevent service completion

These cases will be evaluated individually by our management team.

7. Payment Disputes and Chargebacks

7.1 Resolution Process

Before initiating a chargeback with your payment provider:

• Contact our support team to resolve the issue
• We are committed to finding a fair resolution
• Most disputes can be resolved through direct communication

7.2 Chargeback Consequences

Initiating an unwarranted chargeback may result in:

• Immediate suspension of services
• Account termination
• Additional fees to cover chargeback costs
• Legal action in cases of fraud

8. Refund Timeline

When a refund is approved:

• Processing Time: 7-10 business days from approval
• Bank Reflection: Additional 3-5 business days depending on your bank
• Notification: You will receive email confirmation when the refund is processed
• Method: Refunds are issued to the original payment method only

9. Free Trials and Demos

9.1 Trial Periods

For services offering free trials:

• No charges apply during the trial period
• Cancel before the trial ends to avoid charges
• One trial per customer per product
• Trial periods do not extend the 14-day refund window

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

11. Contact for Refund Requests

For refund requests or questions about this policy, please contact us:

Please include your order number, subscription details, and reason for refund request in your email for faster processing.